Terms of Service
These Terms govern the use of Jawab, an AI-powered customer messaging platform operated by Agent Lab, Iraq ("Jawab", "we", "us"). By creating an account or using the service, the business and its users ("you") agree to these Terms.
1. The service
Jawab lets businesses connect their Facebook Pages, Instagram professional accounts, WhatsApp Business numbers and other channels, and answer their clients with the help of an AI assistant, a shared inbox, and tools for orders, bookings and customer records.
2. Accounts
- You must provide accurate information and keep your login credentials secure.
- You are responsible for all activity under your account, including actions of staff you invite.
- You must have the authority to connect each Page, account or phone number you link to Jawab.
3. Acceptable use
You agree not to use Jawab to:
- Send spam, unsolicited bulk messages, or messages to people who have not contacted your business.
- Send unlawful, fraudulent, deceptive, harassing or harmful content, or sell prohibited goods or services.
- Violate the Meta Platform Terms, the Facebook and Instagram Community Standards, the WhatsApp Business Policy, or any other platform policy that applies to a connected channel.
- Attempt to access another business's data, disrupt the service, or reverse-engineer it.
We may suspend or remove channels or accounts that breach these rules or that put the service or its users at risk.
4. AI-generated replies
The assistant generates replies automatically from the information you provide, such as products, prices, services and documents. AI output can be incomplete or wrong. You are responsible for keeping your business information accurate, for reviewing the assistant's configuration, and for the replies sent from your channels. You can take over any conversation manually at any time.
5. Your data
You own the content you and your clients send through Jawab. You grant us the permission needed to store, process and transmit it solely to provide the service. You are responsible for having a lawful basis to process your clients' data and for informing them where required. Our handling of personal data is described in the Privacy Policy.
6. Plans and payment
Paid plans are billed in advance for the selected period at the prices shown when you subscribe. Plan limits (such as messages, channels and team members) apply as described in your plan. Unless required by law, fees already paid are not refundable. If payment is not received, we may limit or suspend the account.
7. Third-party platforms
Jawab depends on services provided by Meta and other third parties. We are not responsible for outages, policy changes, rate limits or account restrictions imposed by those platforms, and features may change if a platform changes its API or terms.
8. Availability and changes
We work to keep Jawab available and reliable but do not guarantee uninterrupted service. We may update, add or remove features. We will give reasonable notice of material changes to these Terms; continued use after they take effect means you accept them.
9. Termination
You may stop using Jawab and request account deletion at any time, as described on the Data Deletion page. We may suspend or terminate access for breach of these Terms. On termination, your right to use the service ends and your data is deleted as described in the Privacy Policy.
10. Disclaimer and limitation of liability
The service is provided "as is". To the maximum extent permitted by law, Jawab is not liable for indirect, incidental or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
11. Governing law
These Terms are governed by the laws of the Republic of Iraq.
12. Contact
Agent Lab — Jawab
Iraq
WhatsApp: +964 773 781 2200