Data Deletion Instructions

Effective date: October 17, 2026

You can ask Jawab to delete the personal data we hold about you at any time, including data we received through Facebook, Instagram or WhatsApp. This page explains how.

If you messaged a business that uses Jawab

1. Send us a message on WhatsApp at +964 773 781 2200 with the subject "Data Deletion Request".
2. Tell us the name of the business you contacted and the platform you used (Facebook Messenger, Instagram or WhatsApp).
3. Include the name shown on your Facebook or Instagram profile, or the phone number you used on WhatsApp, so we can find your conversations.

We may ask you to confirm the request from the same account or number so that nobody else can delete your data.

If you are a business using Jawab

1. To stop all data collection from a channel, disconnect it from Settings → Channels in your Jawab dashboard. You can also remove Jawab from your Facebook Page under Settings → Business Integrations on Facebook.
2. To delete your account and all of its data (conversations, customers, orders, products and documents), contact us on WhatsApp at the number above from the account owner's registered phone number.

What happens next

• We confirm receipt of your request within 3 business days.
• Your conversations, messages, attachments, profile details and related records are permanently deleted from our live systems within 30 days of verification.
• Copies in encrypted backups are erased as those backups expire on their normal rotation cycle, and are never restored for any other purpose.
• We will confirm to you once the deletion is complete.

For more on how we handle personal data, see our Privacy Policy.